Ships Agency SERVICES
Your preferred Ships Agents. Creating tangible value for you.
WaterFront operates at over 500 ports in 90+ countries which means our local agents are already where you need them, with established relationships with port authorities, terminals, and service providers. We manage every aspect of your port call: vessel operations, cargo coordination, crew welfare, documentation, compliance, and finance. You get one point of contact with global reach and local knowledge.
Full Port Agency
Comprehensive support for your vessel and crew from arrival to departure. We handle administrative tasks, coordinate logistics, arrange pilotage and tug assistance, liaise with port authorities, and resolve any issues that arise during the call.
Owners' Protective Agency
Your eyes and ears on the ground. Our protective agents oversee the entire port call on behalf of shipowners monitoring compliance with contractual agreements, tracking vessel activities, and protecting your commercial and financial interests at every step.
Charterers' Protective Agency
We safeguard charterers’ commercial, operational, and financial interests monitoring operations, verifying compliance, and ensuring that what was agreed is what is delivered.
Hub Agency
One contact. Regional to global scale. Our Hub Agency service extends beyond individual ports, providing consistent oversight and service delivery across multiple ports, regions, or globally. 24/7/365 coverage. Vetting of sub-agents, disbursement management, and system integration included.
Canal & Waterway Transit
Specialised support for vessels transiting the Panama Canal, Suez Canal, and other restricted waterways or narrow straits. We coordinate with canal authorities, manage permits and documentation, arrange pilotage, and ensure full regulatory compliance throughout the transit.
Bunker Solutions
We coordinate the entire bunkering process from supplier selection and scheduling to liaison with port authorities and the ship’s crew. For tanker operations in particular, timing is critical, and we treat every delay as a cost to be prevented.
Husbandry Services
Full logistical and operational support during time in port or anchorage. Crew welfare, provisions, waste disposal, maintenance coordination, customs, immigration everything that keeps your vessel functioning while you focus on the voyage.
Documentation Services
Complete management of the paperwork and legal documentation required for your vessel to operate in port and at sea. We ensure compliance with local and international regulations, minimise delays, and keep your documentation accurate and current.
STS Agency Operations
Ship-to-ship cargo transfers at offshore locations, eliminating reliance on traditional port facilities. We manage the full STS process, giving shipping companies flexibility, cost savings on port fees, and efficient offshore logistics tailored to their operational needs.
Covering all sectors of the industry, including:
- Breakbulk
- Charterers
- Chemicals
- Crude
- Cruise
- Dry bulk
- Gas
- Naval
- Owners/operators
- Product
- Project/heavy lift
- Receivers
- Reefer
- Ro-Ro
- Ship managers
- Suppliers
- Traders
- Tug and barge