Hub Agency

Our primary focus at WaterFront is to “Save Time, Save Money and Reduce Risk” for our clients. We do this through a unique combination of solid local experience on the ground in >490 individual ports in >90 different countries around the world and our 24/7 Global Hub Agency team that provides a central point of management and single point of contact for our clients irrespective of the vessels location.

Our full range of Hub Agency services include:

Single point of contact WHITE

Single Point of Contact

Our Agency Hub structure gives our clients a single point of contact and full transparency to all aspects of the port call, including Operations, Finance (PDA’s/FDA’s), Documentation, Communication, Compliance, and Vendor Management. We act as a conduit between the appointed local agent in the load and discharge ports.

Cash Mgmt WHite

Port Cost Reduction

We proactively manage the pre-planning of the port call and work closely with the local agents in individual ports on the transfer of best practices between different, ports, countries, and regions in order to expedite the vessels turn-around time and to minimise the total FDA cost without compromising health, safety, security or compliance.

Disbursement Management

We verify all PDA’s and FDA’s received from the local agent. We use our local knowledge to verify the validity of individual line items to eliminate non-compulsory or ‘phantom’ costs that would not be identified without knowledge of the local nuances and idiosyncrasies.

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Cash Management (PDA’s / FDA’s)

We execute our client’s PDA and FDA remittances ensuring local agents are funded on-time to avoid delays to berthing, sailing, transits or the release of Original B/L’s. We validate the recipient’s bank a/c details and conduct sanction checks for every remittance we make, we verify proof of payment to the local vendors and we manage residual balances.



We benchmark operational (vessel turn around) and cost (FDA) performance of individual port calls against the aggregated data of your peer group in a specific port and between ports for the same commodity and vessel sizes. We identify, analyse and present the variations to our clients.

Data Integration

Agents are the local source of PDA’s, FDA’s, Mates Receipts, B/L’s and SoF’s. We minimise data re-entry so as to reduce the clients Processing Cost, Opportunity Cost, and Margin for Human Error by offering clients seamless integration between our workflow-based Agency Management System and their own internal systems via API.

SoF Validation

Through our visibility to the local operational nuances in individual ports, we can validate the individual SoF line items. As such we minimise the impact of potential conflicts of interest when your counterparties nominated local agent or representative has compiled the Statement of Facts.



We free up valuable time and resources within your organisation, while we handle this vital but non-strategic function on your behalf. We can seamlessly integrate the outputs of the Laytime process into our Client’s systems via API.

Enhanced Documentation

The implications associated with the accurate and timely execution of cargo documentation are critical. The flow of documentation from load to discharge port, via charterers and banks can be convoluted, time-consuming, and fraught with risk. We offer various innovative solutions to expedite and de-risk this process for our clients.

Cargo Security

The security of cargo in numerous trades and countries is often compromised due to the fragmented nature of the different local processes, procedures and regulations involved in the release of cargo and the added risk of Conflict of Interest when your commercial counterparty has nominated the local agent.

Request a PDA

Request a PDA and we will revert within 24hrs.