Your local Eyes and Ears on the Ground
We believe what makes WaterFront unique is a combination of our proven ability to define custom made solutions, tailored to suit the specific needs of individual customers and the local knowledge, expertise, and relationships of our network in >490 ports in >90 Countries worldwide. We do not try and sell a standard ‘off the shelf’ solution to clients. We are focused on Saving Time, Saving Money, and Reducing Risk for our clients in individual ports.
When the choice of the local agents in a port or terminal is in our client’s (either Charterers or Owners) option, they will nominate or appoint us as Full Agent. We are entrusted by our clients to manage and execute the pre-planning of the port call within the scope of the specific appointment. We are authorised by the Master and Owners of the vessel to order services and incur expenses on their behalf in the execution of the port call and to complete and sign local documentation on their behalf. In essence, we act as the local eyes, ears, hands, and mouths of our clients in executing the safe and efficient turn-around of their vessel or cargo through a specific port/terminal, this generally includes us taking local responsibility for all aspects of Cargo and Vessel Operations, Finance (PDA’s/FDA’s), Documentation, Communication, Reporting, Compliance, and Vendor Management on our client’s behalf.
When the choice of the local agents in a port or terminal is in the option of our client’s commercial counterparty, our clients will often appoint us to act as their Protective Agent. As Protective Agent we will monitor the pre-planning and execution of the port call as conducted by the Full Agent and ensure that our client’s interests are not being prejudiced by their counterparties chosen agent. As such our intimate knowledge of local operational and regulatory processes and procedures, as well as our local relationships and knowledge of the local nuances and idiosyncrasies, is critical to protecting our client’s interests locally, while the vessels are ‘officially’ attended to by their counterparties nominated Agent.
As Husbandry Agent, we are appointed by the Ship Owner or Ship Manager to deal with the vessels Husbandry requirements in that port on that particular voyage on their behalf. This typically does not include involvement in cargo matters and tends to be focused on planning, co-ordinating the safe and efficient execution of crew changes, the delivery of spare parts, the delivery of Cash to Master, the co-ordination of repairs or bunkers, and any other husbandry related activities relevant to the requirements of the Owner, Manager or Master for the wellbeing of the crew or the safe operation of the vessel.