Updated Terms and Conditions

STANDARD TERMS AND CONDITIONS OF WATERFRONT MARITIME SERVICES DMCC, DUBAI

Waterfront Maritime Services DMCC (hereinafter “WaterFront” or “the Company”), the profile of which is published in its website www.WaterFront-ms.com , is governed by the following standard terms and conditions (altogether referred as STC) for all transactions entered into by the Company unless otherwise agreed or stated by the Company in writing for specific transactions.

The STC covers terms and provisions for limitation of liabilities, exclusion of liabilities, time constraints and limitation. The parties’ interaction and contracting with Waterfront including the Merchant and Principal are required to indemnify Waterfront. Insuring against these aspects and risks is up to the Parties, Merchants, Principals as the case may be.

The STC shall be subject to the compulsory legislation, if in place and if applicable, including any international convention or transport law or other regulation or directives, where such Services provided by the Company falls under such compulsory legislation. Nothing in the STC will qualify as a waiver by the Company of any of its rights or any enhancement or escalation of any of its responsibilities or liabilities under such legislation. If any part of these Conditions is found contrary to such legislation, such part shall, in connection with such Services, be overridden to that extent only.

Definitions: In these STC the following expressions shall have the following meanings respectively:

‘Goods’ means any wares, merchandise, cargoes and articles of every kind whatsoever allowed in normal definition.

‘Merchant’ means the company firm or person (or any agent thereof) who ships, receives, owns or forwards Goods or holds the bill of lading in respect of which Waterfront, whether as agent or Principal, has agreed to provide or procure services.

‘Principal’ means the company firm or person who has or whose representatives have instructed Waterfront and who is the owner or charterer or operator or manager of the vessel represented by Waterfront and / or the carrier under the bill of lading in connection with which Services are provided by Waterfront.

‘SDR’ means a Special Drawing Right as defined by the International Monetary Fund.

‘Services’ means the services which are provided by the Company to the Merchant and Principal, whether or not for reward, whether same be by way of charge, fee, commission or remuneration of any other kind. ‘Supplier’ means the company, firm or person who contracts to supply Services or Goods to the Principal or Merchant through Waterfront

A. Transactions with the Principal

For any and all of the transactions with the Principal, the following terms and conditions shall apply:

  1. The Principal shall indemnify Waterfront in respect of all liabilities incurred by Waterfront while acting as a hub agent or port agent or liner agent or booking agent on behalf of the Principal. This indemnity shall include, but not be limited to, all third-party claims, charges, losses, damages, taxes, duties and expenses that Waterfront may incur during the performance of the Services, notwithstanding any termination of the contract between the Principal and Waterfront.
  2. The Principal shall pay to Waterfront’s bank account such sums by telegraphic transfer as Waterfront may request as an advance on port disbursements which Waterfront estimates will be incurred whilst the Principal’s vessel is in Waterfront’s agency. If the Principal should fail to comply with Waterfront’s request, Waterfront can exercise its right to terminate the agency with such Principal, at any time giving notice of the termination.
  3. Waterfront shall have authority to appoint sub-agents to perform Services on behalf of the Principal, with the consent of the Principal, including such Services as may be subject to these Conditions, but Waterfront shall be responsible for those actions of the sub-agent while acting under Waterfront.
  4. Waterfront shall be entitled to deduct any amounts due to Waterfront from the Principal, from sums held by Waterfront for the Principal’s account.
  5. In case Waterfront is required by the Principal to file data with a port facility in compliance with the ISPS Code, Waterfront will exercise reasonable skill and care to file the data correctly and within the prescribed filing deadlines.
  6. While acting as required by the Principal to file data, Waterfront cannot accept any responsibility or liability for the accuracy of the information provided by the Principal or if the Principal fails to provide the data in a timely manner or if there are technical problems or human error beyond Waterfront’s control. Waterfront’s filing process will be only as a data exchange service. Any losses or liabilities resulting from such filing rest with the Principal irrespective of, Waterfront was or is claimed to have been negligent or at fault in any way.
  7. Where Waterfront acts as liner agent and / or booking agent for the Principal, the Principal shall give six months’ written notice of termination of the agency or as agreed by exclusive Agency Agreement.

B. Transactions with the Supplier

The following terms and conditions shall apply to transactions with the Supplier:

  1. Unless otherwise agreed in writing, when Waterfront is acting as a hub agent or port agent or liner agent or booking agent it acts at all times as agent for and on behalf of the Principal and has authority to enter into contracts with the Supplier as agent for Principal. Waterfront shall not be personally liable to pay any debt or expense to the Supplier from the Principal.
  2. Where Waterfront is acting as a forwarding agent, unless it is acting as agent for the Principal in accordance with this STC or otherwise agreed in writing, it acts at all times as agent for and on behalf of the Merchant and has authority to enter into contracts with the Supplier as agent for the Merchant. Waterfront shall not be personally liable to pay any debt due from the Merchant.
  3. Any third-party payment made to the vendor / supplier on behalf of the Principal will attract 15% finance and administration charges, of the invoice value.
  4. Any services or job taken up by Waterfront Maritime Services on behalf of the Principal /Merchant where in-house or third-party vendors are involved, the claim for reimbursement of charges for the services or job will be placed with Waterfront Invoice / Debit notes, which have to be honored.

C. Transactions with the Merchant

For any and all of the transactions with the Merchant, the following terms and conditions shall apply:

  1. Providing Services to the merchant may either be as an agent or as a Principal. The Merchant warrants that it is either the owner of the Goods or the authorized agent of the owner and that it accepts these STC for itself and as agent for and on behalf of the Owner.
  2. When acting as hub agent or port agent or liner agent or booking agent, Waterfront acts at all times as agent for and on behalf of the Principal and has authority to enter into contracts with the Merchant as agent for the Principal. But this will not make Waterfront personally responsible or liable for Principal’s liabilities.
  3. Where Waterfront arranges Services for the Merchant’s Goods which are or will be carried in accordance with a contract with the Principal contained in or evidenced by a bill of lading, charter party or other contracts, all Services including forwarding Services are arranged by Waterfront as agent for and on behalf of the Principal. The provision of such Services shall be subject to the terms and conditions of the Principal’s bill of lading and tariff rules, if in place
  4. Where Waterfront arranges Services for the Merchant’s Goods which are or will be carried in accordance with a Where Waterfront arranges Services for the Merchant’s Goods/Principal as a forwarder/ Executor (either as a Principal or as an agent) such Services are provided at a fee subject to these STC. Cost / Fee is agreed as per specific Operation’s approval at the time when proposal is fixed.
  5. Waterfront may from time to time issue a house bill of lading covering the transportation of the Merchant’s Goods. In the event of any conflict between STC and the house bill of lading, the latter shall prevail.
  6. When Waterfront contracts as a Principal for any Services, Waterfront shall have full freedom and right to sub-contract the whole or any part of its contracted Services to third parties as may be necessary and subject to the trading conditions of the sub-contractors.
  7. The Merchant shall hold Waterfront harmless and Waterfront shall be relieved of any liability, for loss or damage if such loss or damage resulted from:
    • The act or omission of the Merchant or his representative or any other party from whom Waterfront took charge of the Goods;
    • Handling, loading, stowage or unloading of the Goods by the Merchant or any person acting on his behalf other than Waterfront;
    • The act or omission of the Merchant or his representative or any other party from whom Waterfront took charge of the Goods;
    • Handling, loading, stowage or unloading of the Goods by the Merchant or any person acting on his behalf other than Waterfront;
    • Inherent vice of the Goods, including improper packing, labelling or addressing (except to the extent that Waterfront undertook to be responsible therefor);
    • Any cause or event which Waterfront was unable to avoid and the consequences whereof Waterfront was unable to prevent by the exercise of due diligence.
    • Seizure, forfeiture or detention under legal process or any riot, civil commotion, strike, lock out, general or partial stoppage or restraint of labour from whatever cause;
    • Any consequence of war, invasion, acts of foreign enemies, hostilities (whether declared or not), civil war, acts of terrorism or sabotage, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalization or requisition or destruction of or damage to any property or Goods by or under the order of any Government or public or local authority.
  8. Unless otherwise than by a written instruction by Merchant and on agreed charge, Waterfront shall not arrange insurance for the subject matter of the Services. This arrangement shall be an act of Waterfront as an agent of the Merchant. If arranged by Waterfront, then the insurance will subject to the conditions of the insurer.
  9. Where Waterfront agrees to provide or arrange Services for the Merchant’s Goods, the Merchant shall be deemed to have authorised Waterfront to conclude all and any contracts necessary to provide those Services. The Merchant shall reimburse on demand Waterfront with all taxes, charges or fines whatsoever incurred by Waterfront as a result of providing or arranging the Services, or undertaking any liability in connection with the Services, particularly in respect of any bond issued to Customs or any other statutory authority by Waterfront.
  10. Unless Waterfront has previously so agreed in writing, Waterfront will not provide Services for Goods of a dangerous or damaging nature. If such Goods are accepted pursuant to a special arrangement, and, then later, in the opinion of Waterfront, if it is found that constitute a risk to health or to other goods or property, Waterfront shall, where reasonably practicable, contact the Merchant in order to require him to remove or otherwise deal with the Goods, but reserves the right, in any event, to do so at the expense of the Merchant. Should the Merchant fail to provide such details at the time of contract the Merchant shall be responsible for all costs and damages arising as a result thereof and Waterfront shall have the right exercisable on behalf of itself or its Principal to rescind the contract.

D. Limitation on Liability

Waterfront Maritime Services DMCC, will be exclusively covered under the Principal’s Insurance Policy which protects the Agent as its Servant.

  1. Waterfront shall exercise reasonable care and diligence in providing Services
  2. Waterfront shall perform the Services with due dispatch. Waterfront shall not be liable for any loss or damage arising from any delay which could not be reasonably prevented by Waterfront.
  3. Services offered by Waterfront will not include any Services in connection with bullion, coin, precious stones, jewelry, valuables, antiques, pictures, human remains, livestock, pets or plants but if Waterfront should, in the course of providing the Services, handle or deal with such Goods, unless otherwise special written arrangements are made previously, Waterfront shall be under no liability whatsoever for or in connection with such Goods however arising.
  4. Without prejudice to the foregoing, in the event that Waterfront is deemed to be liable for delay, the whole of Waterfront’s liability shall not exceed the amount of Waterfront’s charges in respect of the relevant transaction, limited to Agency Fees only.
  5. Except as provided herein specifically, no liability whatsoever for consequential loss, be it direct or indirect, shall be on Waterfront. Such loss shall include (but not be limited to) loss of profit, loss of market or the consequences of delay or deviation, however caused.
  6. Waterfront shall not be liable for any loss of or damage to Goods unless it is advised thereof in writing within three days after the completion of provision of the Services. Any claim on Waterfront shall be made in writing within 7 days, otherwise will be barred by time limitation, provided that these limits shall be lifted if the claimant can establish that they are precluded by reasonable cause and was not possible to make a claim in writing within the time limit
  7. Notwithstanding the above, Waterfront shall in any event be discharged from all liability whatsoever and howsoever arising in connection with the Services unless a claim or suit is brought within one months of the delivery of the Goods or of the date they should have been delivered or of the date of the event giving rise to any other loss.
  8. The exclusions and/or limitations set out in any of the Clauses of STC shall apply whether a claim against Waterfront is brought in contract, tort, including for negligence, breach of statutory duty or for any other cause whatsoever.
  9. COVID-19
    In the event of handling appointments including but not limited to crew changes and repatriations and where a crew member (or any individual including but not limited to superintendents, ships officers, super-cargos, employee) of the Principal is suspected or found to be infected with Covid-19 then such penalties arising from isolation, hospitalization treatment, quarantine, ship sanitization and any other factors related to the delay to ship and crew movements will be for the account of the Principal. During these circumstances the agent will not be responsible or liable for any delays and costs incurred due to the above. It is the agent’s responsibility however to diligently with best endeavors

E. General

  1. All intellectual property rights in or arising out of the Services belong to Waterfront.
  2. The customer shall promptly provide security to Waterfront or any other party designated by Waterfront in a form acceptable to Waterfront, where liability for General Average arises in connection with the Goods.
  3. Waterfront shall be entitled to retain and be paid all customary brokerages, commission, allowances and other remuneration which for the avoidance of doubt, include any rebates paid by any Suppliers.
  4. Waterfront shall have a general lien on all Goods and documents relating to Goods in its possession, custody or control for all sums due at any time from the Merchant or Principal and shall be entitled to sell or dispose of such Goods or documents as agent for and at the expense of the Merchant or Principal and apply the proceeds towards the monies due and the expenses of the retention, insurance, sale and disposal of the Goods
  5. Waterfront shall give 28 days’ notice of its intention to sell, to the Merchant or Principal unless the Goods are liable to perish or deteriorate in which case Waterfront shall have the right to sell or dispose of the Goods immediately without notice. Waterfront shall, upon accounting to the Merchant or Principal for any balance remaining, be discharged from all liability whatsoever in respect of the Good
  6. If the Merchant or the Principal, as the case may be, fails to make payment in full of any sums due to Waterfront on demand or within any period agreed in writing, Waterfront shall be entitled to recover interest on any sums outstanding with effect from the date of first demand at the rate of 2% – 5% Per Month above the average of the London Inter-Bank Ordinary Rate (LIBOR) applicable during the period when the sums are outstanding.
  7. It is hereby expressly agreed that no servant or agent of Waterfront, including but without limitation, every independent contractor from time to time employed by Waterfront, shall in any circumstances be under any liability whatsoever under these STC for any loss, damage or delay of whatsoever kind arising or resulting directly or indirectly from any act, neglect or default on his part while acting in the course of or in connection with his employment. Without prejudice to the generality of these provisions, each and every exemption from liability, limitation, condition and liberty herein contained and every right, defense and immunity applicable to Waterfront or to which Waterfront has a right, shall also be available and be extended to protect every such servant and agent acting as aforesaid.
  8. The Merchant, the Supplier and the Principal each undertake with Waterfront that no claim or allegation of any kind shall be made against any of Waterfront’s directors officers employees servants or agents (collectively refereed as “the Beneficiaries”) for any loss damage or delay of whatsoever kind arising or resulting directly or indirectly from any negligent act error or omission of the Beneficiaries in the performance of the Services the subject of these Conditions. The Beneficiaries shall have the benefit of this undertaking. When Waterfront enters into contract, Waterfront is doing so in its own behalf and also as agent or trustee for the Beneficiaries, who shall to the extent of this clause only be or be deemed to be parties to such contract.
  9. Nothing in these terms and conditions limits the liability of Waterfront for:
    • Fraud or fraudulent misrepresentation.
    • Death or personal injury caused by the negligence of Waterfront.
    • Waterfront will, subject to the provisions of these terms and conditions, be liable to the Principal for damage directly caused by the failure to perform the Services with the reasonable skill and care provided always and notwithstanding Clause C 6 above, Waterfront will not be liable for:
    • Loss of profits, business interruption, loss of reputation, indirect or consequential losses; or
    • Damage caused by any event or cause that Waterfront was unable to avoid and/or the consequences of which could not have been prevented by the exercise of reasonable diligence; or
    • Damage which was not solely caused by the act or omission of Waterfront or which would have occurred in any event.
  10. If a court finds that any provision of this STC is invalid, illegal or unenforceable, that provision shall, to the minimum extent required, be deemed deleted and the validity, legality and enforceability of the remainder of that and all other provisions of these terms and conditions shall not be affected.
  11. Any claim against Waterfront must be made in writing and notified to Waterfront within 7 days of the date on which the Principal or the Merchant (as the case may be) became aware or ought to have become aware of the circumstances giving rise to the claim and any claim not so notified shall be deemed waived and time barred. Waterfront shall in any event be discharged of all liability arising out of the Services unless suit is brought and written notice of it given to Waterfront within two months of the end of performance of the Services giving rise to such claim.

F. Disputes and Governing Law

These Conditions and any act or contract to which they apply shall be subject to the United Arab Emirates (UAE) Laws. Any dispute arising in connection with the Waterfront’s business shall be determined by arbitration in Dubai pursuant to the DIFC (Dubai International Financial Centre) terms and conditions for the time being in force by the arbitrator (s) appointed for that purpose by the parties.

If there is any conflict between the terms and conditions set out herein and any other terms and conditions agreed between the parties, this STC shall prevail unless Waterfront specifically agrees otherwise in writing.

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